Restaurants that care!

In this world that seems to be run by the computers that young people understand, one business needs to stay “people orientated”. That business is restaurants, where it is people dealing with people, and as we all know, hungry people can be vicious. Since moving to the Glenview area, we have found some great dining spots/ One of those is Pizano’s (this is a group of Italian restaurants owned by the Malnati family (Rudy Malnati, Jr. etc). They have pan pizza that is a sheer delight to dine on, but tonight, we decided to go to the actual restaurant and try some items on their rather large menu.

We were very hungry and had just had pizza a few times over the week-end, so it was time to enjoy some normal Italian food. We arrived at this restaurant located at 1808 Waukegan Road with our appetites well-in-hand. I had a yearning for Ravioli, and I remember seeing on their vast menu they offered a spinach & cheese ravioli. Perfect. Jane, decided that something “chicken” would be the correct order for her, so she selected the Chicken Lemon ( 2 lightly  breaded breasts, topped with lemon sauce and a pinch of parsley served with a choice of pasta-she selected the Mostaccioli). Part of her meal also include a small salad or soup, and she selected the Tortelini.

We had their pizza on many occasions, but as carry-out. Now we were dining in. The place is clean and neat with lots of TV’s so sports viewing was not a problem. After awhile , it appeared that there might be a problem with the kitchen. Their manager, Avi came by to explain that they had a private party in another part of the restaurant. One that had said they were having some people, but as it ended up, doubled the number, causing havoc in the kitchen.  Avi worked with our waitress to ensure that our dinner was served in a timely fashion, and that we were happy campers. Great business on his part.

Being in marketing for the many years I have been, I learned the value of a customer, is far greater than the visit at hand. If you make a customer feel good, they continue to come and even if only once a month, over a period of years, that can add up. Avi knows his business relies on the happiness of his customers- he wants to keep them coming back and bringing friends. If someone is unhappy, they will tell the world! If someone is happy, they will tell their close friends and relatives. Make  all your customers feel as if you care and they will remain customers. Thank you Avi, and in the future, I plan on doing a review of the dining experience.

Pizano’s is located at 1808 Waukegan Road in Glenview. Phone 847-486-1777- website www.pizanoschicago.com

they have locations on Division Street, Lincoln Avenue in Chicago under this name and a few other concept dining spots as well.

Tell Avi you saw this article and see what he does for you!